“How is my hospital doing comparing to others?”

From a Director at Hospital X - 2025

HOW IT STARTS

One of our clients asked, "Can you help me compare my data with that of other hospitals?"

Of course our answer was: “Yes, we can!

View NDA screens with password

Gather info

To clarify expectations and feasibility, I interviewed both the customers and internal stakeholders.

Customer wants to assess how effective a project is at improving healthcare in these hospitals.

Track performance trends over time.

“After a new project has been running, I need a way to assess its impact on all my hospitals.”

Highlight top performer and show average.

“It's important for us to quickly spot the top performer and how other hospitals compare to the average.”

Easily make & download a Report.

“We need to show the results in the meetings. I really need a way to quickly make a report.”

Internal stakeholders also mentioned several key points I need to consider before the design phase.

Data Team

  • Can only compare metrics shared by all participating hospitals.
  • Clear filters are needed to categorize the hospitals.

Clinical Team

  • Only general filters can be used to prevent users from identifying the hospital they’re comparing.
  • Hide all data if 3 or fewer hospitals remain, even if anonymous.

Product Team

  • Treat it as an opportunity to test new product concepts.
  • Save filters for easy access later.
  • Need a way to compare overall and time-based performance.

user flow

I used a flow chart to outline the key paths and align with customers and stakeholders.

Solutions

Fewer Clicks for Faster Insights

Before

Topics appear on screen at once, creating clutter.

After

Smart topic selection based on your usage.

Auto-select the only topic

Auto select the most used topic

Only have 1 topic?

Yes

No

Topic

Obstetrics

Before

Repeatedly opening a metric modal is inefficient.

Metric Group 1

Metric Group 2

Metric Group 3

Metric Name

Metric Name

Metric Name

Metric Name

Metric Name

save

After

Select sidebar metrics to instantly view chart.

Metrics

Obstetric Metric Group #1

Obstetric Metric Group #2

NTSV Rate

Metric #2

Metric #3

Metric #4

Obstetric Metric Group #3

Save Filters to Save Time

Limit filters to simplify selection and prevent guessing anonymous data.

Saved Filters

Filter Name 1

Filter Name 2

All Types

Type A

Type B

Type C

Prompt to save when a new filter combination is detected.

Saved Filters

Type A

Group B

SAVE filter

Offer option to update saved filter or save as new.

Filter saved on 3/11 (Modified)

Type A

Group C

SAVE filter

Update Existing Filter

Save As New Filter

Switch filters and efficiently download multiple metric graphs at once.

Metric Group 1

Metric Group 2

Choose Metrics to Download

Lorem ipsum dolor sit amet, consectetur adipiscing

Metric name consectetur adipiscing

Metric name #3

Metric name Lorem ipsum dolor sit amet

Metric name here with increased extended length

Lorem ipsum dolor sit amet, consectetur adipiscing

Lorem ipsum dolor adipiscing

Metric name medium length

DOWNLOAD

2 metrics selected

Pick the Right Chart, See More

The funnel chart offers a quick overall comparison between the user and others.

Percent

0

1

2

3

4

5

6

Mean: 3.1%

Low Volume (Left) to High Volume (Right)

Best Facility

My Facility

Others

My Facility

2.3%

n=114

3/12/2023 - 3/12/2025

Line charts show trends over time; X-bar charts monitor process averages over time.

Percent

5/1/2023

2/1/2024

8/1/2024

8/1/2023

5/1/2024

11/1/2023

11/1/2024

02/1/2025

0

1

2

3

4

5

6

Mean: 3.1%, ±5SD

Best Facility

My Facility

Others

Challenge

Customer wants to see hospital trends over time, but showing a line for each hospital would be messy and hard to read.

Percent

5/1/2024

5/10/2024

5/16/2024

5/4/2024

5/13/2024

5/7/2024

5/19/2024

02/01/2025

0

1

2

3

4

5

6

Mean: 3.1%

Further interviews revealed that what customers actually care about is how they compare to the average and the best.

So, I used an X-bar chart to show average ranges over time, clearly conveying the information customers need.

Percent

5/1/2023

2/1/2024

8/1/2024

8/1/2023

5/1/2024

11/1/2023

11/1/2024

02/1/2025

0

1

2

3

4

5

6

Mean: 3.1%, ±5SD

Best Facility

My Facility

Others

RESULTS

The launch received positive feedback and led to higher sales and contract renewal rates.

66%

of hesitant customers signed contract

70%

customers with this feature renew their contracts

32%

in Monthly Active Users

35%

in session length

29%

in 30D retention

Retro

1. What users think they want to see may not reflect what they truly need—focus on asking more WHYs than WHATs.

2. For our customers, efficiently viewing data and trends without extensive prior selections is crucial.

Check out more projects

Making City Exploration Inclusive for Blind Users

Won top prize “People’s Choice” at HCDE Open House for an exploration app designed for low-vision users.

View More →

Boosting User Retention and Revenue for a Game

Defined product strategy alongside the PM, resulting in a 113% growth in ARPDAU and a 28% in D1 retention

View More →

Enhanced Engagement and Reduced Drop-off Rate

Redesigned onboarding UX and drove a 73% boost in weekly active users and cut D1 drop-off by 68%.

View More →

“How is my hospital doing comparing to others?”

From a Director at Hospital X - 2025

HOW IT STARTS

One of our clients asked, "Can you help me compare my data with that of other hospitals?"

As a company that supports numerous hospital systems in analyzing their data, we can access and compare their metrics while ensuring all data remains anonymous.

Of course our answer was: “Yes, we can!

View NDA screens with password

Gather info

To clarify expectations and feasibility, I interviewed both the customers and internal stakeholders.

I need to understand when and why customer will use this tool and what insights they aim to gain from the comparison.

 

Internal stakeholders will also provide input on any design constraints we need to consider.

Customer wants to assess how effective a project is at improving healthcare in these hospitals.

Track performance trends over time.

“After a new project has been running, I need a way to assess its impact on all my hospitals.”

Highlight top performer and show average.

“It's important for us to quickly spot the top performer and how other hospitals compare to the average.”

Easily make & download a Report.

“We need to show the results in the meetings. I really need a way to quickly make a report.”

Internal stakeholders also mentioned several key points I need to consider before the design phase.

Data Team

  • Can only compare metrics shared by all participating hospitals.
  • Clear filters are needed to categorize the hospitals.

Clinical Team

  • Only general filters can be used to prevent users from identifying the hospital they’re comparing.
  • Hide all data if 3 or fewer hospitals remain, even if anonymous.

Product Team

  • Treat it as an opportunity to test new product concepts.
  • Save filters for easy access later.
  • Need a way to compare overall and time-based performance.

SET GOAL

Business goals:

  1. Be the industry’s first to enable hospital comparisons.
  2. Drive contract renewals with this add-on feature.
  3. Convince potential customers to sign the contract.

Design goals:

  1. Allow quick data access with minimal actions.
  2. Support frequent users with streamlined access.
  3. Empower users to share results widely, enhancing our reputation.

user flow

I used a flow chart to outline the key paths and align with customers and stakeholders.

I also used this project to test the new user flow I created for our main product, streamlining the processes to better meet our persona's needs.

Solutions

Fewer Clicks for Faster Insights

Before

Topics appear on screen at once, creating clutter.

After

Smart topic selection based on your usage.

Auto-select the only topic

Auto select the most used topic

Only have 1 topic?

Yes

No

Topic

Obstetrics

Before

Repeatedly opening a metric modal is inefficient.

Metric Group 1

Metric Group 2

Metric Group 3

Metric Name

Metric Name

Metric Name

Metric Name

Metric Name

save

After

Select sidebar metrics to instantly view chart.

Metrics

Obstetric Metric Group #1

Obstetric Metric Group #2

NTSV Rate

Metric #2

Metric #3

Metric #4

Obstetric Metric Group #3

Save Filters to Save Time

  1. Limit filters to simplify selection and prevent guessing anonymous data.

Saved Filters

Filter Name 1

Filter Name 2

Filter Name 3

Filter Name 4

All Types

Type A

Type B

Type C

  1. Prompt to save when a new filter combination is detected.

Saved Filters

Filter Name 1

Type A

Group B

Filter Name 4

SAVE filter

  1. Offer option to update saved filter or save as new.

Filter saved on 3/11 (Modified)

Project X

Type A

Group B

Filter Name 4

SAVE filter

Update Existing Filter

Save As New Filter

  1. Switch filters and efficiently download multiple metric graphs at once.

Metric Group 1

Metric Group 2

Choose Metrics to Download

Lorem ipsum dolor sit amet, consectetur adipiscing

Metric name consectetur adipiscing

Metric name #3

Metric name Lorem ipsum dolor sit amet

Metric name here with increased extended length

Lorem ipsum dolor sit amet, consectetur adipiscing

Lorem ipsum dolor adipiscing

Metric name medium length

DOWNLOAD

2 metrics selected

Pick the Right Chart to See More

The funnel chart offers a quick overall comparison between the user and others.

Percent

0

1

2

3

4

5

6

Mean: 3.1%

Low Volume (Left) to High Volume (Right)

Best Facility

My Facility

Others

My Facility

2.3%

n=114

3/12/2023 - 3/12/2025

Line charts show trends over time; X-bar charts monitor process averages over time.

Percent

5/1/2023

2/1/2024

8/1/2024

8/1/2023

5/1/2024

11/1/2023

11/1/2024

02/1/2025

0

1

2

3

4

5

6

Mean: 3.1%, ±5SD

Best Facility

My Facility

Others

Challenge

Customer wants to see hospital trends over time, but showing a line for each hospital would be messy and hard to read.

In the request gathering meeting, customers expressed interest in seeing how each hospital performs over time, but displaying all hospitals on one chart leads to the following:

Percent

5/1/2024

5/10/2024

5/16/2024

5/4/2024

5/13/2024

5/7/2024

5/19/2024

02/01/2025

0

1

2

3

4

5

6

Mean: 3.1%

Further interviews revealed that what customers actually care about is how they compare to the average and the best.

Customers mentioned that they want to know if they fall within the safe range compared to others, and also see how close they are to the best over time.

So, I used an X-bar chart to show average ranges over time, clearly conveying the information customers need.

Percent

5/1/2023

2/1/2024

8/1/2024

8/1/2023

5/1/2024

11/1/2023

11/1/2024

02/1/2025

0

1

2

3

4

5

6

Mean: 3.1%, ±5SD

Best Facility

My Facility

Others

RESULTS

The launch received positive feedback and led to higher sales and contract renewal rates.

66%

of hesitant customers signed contract

70%

customers with this feature renew their contracts

32%

in Monthly Active Users

35%

in session length

29%

in 30D retention

Retro

1. What users think they want to see may not reflect what they truly need—focus on asking more WHYs than WHATs.

Customers initially wanted detailed performance comparisons over time with other hospitals. However, further interviews revealed they only need to know if they're above or below the average for a given period.

2. For our customers, efficiently viewing data and trends without extensive prior selections is crucial.

This feature is designed for managers, enabling quick data display and selection boosts their confidence and satisfaction with our product.

Check out more projects

Making City Exploration Inclusive for Blind Users

Won top prize “People’s Choice” at HCDE Open House for an exploration app designed for low-vision users.

View More →

Boosting User Retention and Revenue for a Game

Defined product strategy alongside the PM, resulting in a 113% growth in ARPDAU and a 28% in D1 retention

View More →

Enhanced Engagement and Reduced Drop-off Rate

Redesigned onboarding UX and drove a 73% boost in weekly active users and cut D1 drop-off by 68%.

View More →

“How is my hospital doing comparing to others?”

From a Director at Hospital X - 2025

HOW IT STARTS

One of our clients asked, "Can you help me compare my data with that of other hospitals?"

As a company that supports numerous hospital systems in analyzing their data, we can access and compare their metrics while ensuring all data remains anonymous.

Of course our answer was: “Yes, we can!

View NDA screens with password

Gather info

To clarify expectations and feasibility, I interviewed both the customers and internal stakeholders.

I need to understand when and why customer will use this tool and what insights they aim to gain from the comparison.

 

Internal stakeholders will also provide input on any design constraints we need to consider.

Customer wants to assess how effective a project is at improving healthcare in these hospitals.

Track performance trends over time.

“After a new project has been running, I need a way to assess its impact on all my hospitals.”

Highlight top performer and show average.

“It's important for us to quickly spot the top performer and how other hospitals compare to the average.”

Easily make & download a Report.

“We need to show the results in the meetings. I really need a way to quickly make a report.”

Internal stakeholders also mentioned several key points I need to consider before the design phase.

Data Team

  • Can only compare metrics shared by all participating hospitals.
  • Clear filters are needed to categorize the hospitals.

Clinical Team

  • Only general filters can be used to prevent users from identifying the hospital they’re comparing.
  • Hide all data if 3 or fewer hospitals remain, even if anonymous.

Product Team

  • Treat it as an opportunity to test new product concepts.
  • Save filters for easy access later.
  • Need a way to compare overall and time-based performance.

SET GOAL

Business goals:

  1. Be the industry’s first to enable hospital comparisons.
  2. Drive contract renewals with this add-on feature.
  3. Convince potential customers to sign the contract.

Design goals:

  1. Allow quick data access with minimal actions.
  2. Support frequent users with streamlined access.
  3. Empower users to share results widely, enhancing our reputation.

user flow

I used a flow chart to outline the key paths and align with customers and stakeholders.

I also used this project to test the new user flow I created for our main product, streamlining the processes to better meet our persona's needs.

Solutions

Fewer Clicks for Faster Insights

Before

Topics appear on screen at once, creating clutter.

After

Smart topic selection based on your usage.

Auto-select the only topic

Auto select the most used topic

Only have 1 topic?

Yes

No

Topic

Obstetrics

Before

Repeatedly opening a metric modal is inefficient.

Metric Group 1

Metric Group 2

Metric Group 3

Metric Name

Metric Name

Metric Name

Metric Name

Metric Name

save

After

Select sidebar metrics to instantly view chart.

Metrics

Obstetric Metric Group #1

Obstetric Metric Group #2

NTSV Rate

Metric #2

Metric #3

Metric #4

Obstetric Metric Group #3

Save Filters to Save Time

  1. Limit filters to simplify selection and prevent guessing anonymous data.

Saved Filters

Filter Name 1

Filter Name 2

Filter Name 3

Filter Name 4

All Types

Type A

Type B

Type C

  1. Prompt to save when a new filter combination is detected.

Saved Filters

Filter Name 1

Type A

Group B

Filter Name 4

SAVE filter

  1. Offer option to update saved filter or save as new.

Filter saved on 3/11 (Modified)

Project X

Type A

Group B

Filter Name 4

SAVE filter

Update Existing Filter

Save As New Filter

  1. Switch filters and efficiently download multiple metric graphs at once.

Metric Group 1

Metric Group 2

Choose Metrics to Download

Lorem ipsum dolor sit amet, consectetur adipiscing

Metric name consectetur adipiscing

Metric name #3

Metric name Lorem ipsum dolor sit amet

Metric name here with increased extended length

Lorem ipsum dolor sit amet, consectetur adipiscing

Lorem ipsum dolor adipiscing

Metric name medium length

DOWNLOAD

2 metrics selected

Pick the Right Chart to See More

The funnel chart offers a quick overall comparison between the user and others.

Percent

0

1

2

3

4

5

6

Mean: 3.1%

Low Volume (Left) to High Volume (Right)

Best Facility

My Facility

Others

My Facility

2.3%

n=114

3/12/2023 - 3/12/2025

Line charts show trends over time; X-bar charts monitor process averages over time.

Percent

5/1/2023

2/1/2024

8/1/2024

8/1/2023

5/1/2024

11/1/2023

11/1/2024

02/1/2025

0

1

2

3

4

5

6

Mean: 3.1%, ±5SD

Best Facility

My Facility

Others

Challenge

Customer wants to see hospital trends over time, but showing a line for each hospital would be messy and hard to read.

In the request gathering meeting, customers expressed interest in seeing how each hospital performs over time, but displaying all hospitals on one chart leads to the following:

Percent

5/1/2024

5/10/2024

5/16/2024

5/4/2024

5/13/2024

5/7/2024

5/19/2024

02/01/2025

0

1

2

3

4

5

6

Mean: 3.1%

Further interviews revealed that what customers actually care about is how they compare to the average and the best.

Customers mentioned that they want to know if they fall within the safe range compared to others, and also see how close they are to the best over time.

So, I used an X-bar chart to show average ranges over time, clearly conveying the information customers need.

Percent

5/1/2023

2/1/2024

8/1/2024

8/1/2023

5/1/2024

11/1/2023

11/1/2024

02/1/2025

0

1

2

3

4

5

6

Mean: 3.1%, ±5SD

Best Facility

My Facility

Others

RESULTS

The launch received positive feedback and led to higher sales and contract renewal rates.

66%

of hesitant customers signed contract

70%

customers with this feature renew their contracts

32%

in Monthly Active Users

35%

in session length

29%

in 30D retention

Retro

1. What users think they want to see may not reflect what they truly need—focus on asking more WHYs than WHATs.

Customers initially wanted detailed performance comparisons over time with other hospitals. However, further interviews revealed they only need to know if they're above or below the average for a given period.

2. For our customers, efficiently viewing data and trends without extensive prior selections is crucial.

This feature is designed for managers, enabling quick data display and selection boosts their confidence and satisfaction with our product.

Check out more projects

Making City Exploration Inclusive for Blind Users

Won top prize “People’s Choice” at HCDE Open House for an exploration app designed for low-vision users.

View More →

Boosting User Retention and Revenue for a Game

Defined product strategy alongside the PM, resulting in a 113% growth in ARPDAU and a 28% in D1 retention

View More →

Enhanced Engagement and Reduced Drop-off Rate

Redesigned onboarding UX and drove a 73% boost in weekly active users and cut D1 drop-off by 68%.

View More →